Frequently Asked Questions
Everything you need to know about shopping at Cult Pens
What shipping methods are available?
We offer a range of shipping options including standard tracked delivery and express courier services. Shipping costs and estimated delivery times are calculated at checkout based on your location and order weight.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our customer service team to initiate a return or exchange.
Are the pens you sell genuine?
Absolutely. We are authorized stockists for all the brands we carry, ensuring that every pen, ink, and accessory is 100% authentic and sourced directly from the manufacturer.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.